ORLUS

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NO	section	General
1	Question	How do I become a member ?
1	Answer	Membership is completely free. To become a member simply click on the 'member login' link in the menu section. On that page your membership form may be located below the login panel. Register there. Once you have registered as 'Regular member', your membership should be activated at once but as 'Special member' should be approved within two business days. For more information on member benefits, please click here.
2	Question	What happens if I have not received my membership confirmation e-mail?
2	Answer	If you have not yet received your confirmation e-mail for your membership approval as special member, please e-mail us and remember that the e-mail that you submitted with your membership form will also be the e-mail we reply to. If you have any problems with your membership information please click here.
3	Question	What happens if I can't remember my password ?
3	Answer	If you forget or can't remember your password, please e-mail us and remember that the e-mail that you submitted with your membership form will also be the e-mail we reply to. We will send your password to the e-mail address you registered with. To fill out a request form please click here.

NO	section	Ordering
1	Question	How do I place an order?
1	Answer	Before you place an order you must sign in. Once you have signed in you may click on the link 'Online Ordering', located at the top of main page in the menu section. You'll find that we offer easy on-line ordering. As you scroll through our on-line catalog, you will notice the name of the product is underlined. Click the photograph of the product or the name and you will be transferred to a page that gives you further information about the item. You may add an item to your cart at any time while shopping. When you are ready to check out, click the 'checkout'. From there, follow the simple checkout procedure. Please read the instructions as well as the notations with respect to payment, delivery&shipping and returns.
2	Question	How do I know it is safe to order with you?
2	Answer	We maintain a current VeriSign Certificate and have cleared their strict verification process. To verify our security certificate, just click on the VeriSign logo found on the checkout page of our website. The secure SSL data processing that we use to process online orders is the industry standard. All ordering information is safely encrypted utilizing the best technology available. So you can safely place your order with us without hesitation or worry.
3	Question	What is the Shipping Policy ?
3	Answer	Delivery will be F.O.B. point of shipment. For more information on the shipping conditions, please click here.
4	Question	How long it takes to complete and fulfill orders on-line ?
4	Answer	Typically, we will ship the goods within 7 days and 7 to 10 days should be allowed from shipment to delivery.
5	Question	What is Orlus's Return Policy?
5	Answer	It's our principle that we will provide a refund to the customers or replace it with another one if the product is defective. But no goods shall be returned for credit or replacement without prior RGA (Returned Goods Authorization) by Ortholution. If you have a product that you wish to return click here for the proper return procedure.
6	Question	How can I check the status of my order?
6	Answer	To check the status of your order you must have your order number. This is the number that is generated after you have checked out. This number is located on the receipt that is e-mailed to you when your order is submitted. To track your order please click here.